Terms of Service

Last updated: April 2026

Overview

These Terms of Service govern your use of the Bencedesigns website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these terms carefully before making a purchase. If you do not agree, please do not use our website.

About Us

Bencedesigns is a UK-based retailer specialising in premium electric bikes and electric mobility products.

Email: benm@bencedesigns.com
Phone: +44 20 3355 0694
Business Hours: Monday – Friday, 9:00am – 6:00pm (UK time)

Products

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product descriptions, images, and pricing are subject to change without notice. We make every effort to display products accurately, but we cannot guarantee that your screen's display of colours or details will be perfectly accurate.

Pricing & Payment

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. Payment must be made in full at the time of purchase. We accept payment via the methods displayed at checkout, processed securely through third-party payment providers.

Orders

By placing an order, you are making an offer to purchase the product(s) listed. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. You will be notified promptly if your order is cancelled and any payment taken will be refunded.

Shipping & Delivery

We aim to dispatch orders within the timeframes stated on our Delivery Policy page. Delivery times are estimates and may vary. We are not liable for delays caused by third-party couriers or circumstances beyond our control. Please refer to our Delivery Policy for full details.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Returns & Refunds Policy for full details on how to return an item and receive a refund or exchange.

Warranty

Our products come with a manufacturer's warranty where applicable. Warranty terms vary by product and supplier. Please contact us for specific warranty information relating to your purchase. Warranty does not cover damage caused by misuse, accidents, or unauthorised modifications.

Limitation of Liability

To the fullest extent permitted by law, Bencedesigns shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Bencedesigns or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or distribute any content without our prior written consent.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Bencedesigns
Email: benm@bencedesigns.com
Phone: +44 20 3355 0694
Business Hours: Monday – Friday, 9:00am – 6:00pm (UK time)