Privacy Policy

Overview

This Privacy Policy describes how Bencedesigns ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Bencedesigns is the data controller responsible for your personal data. Our registered business address and contact details are provided at the bottom of this policy.

Information We Collect

When you visit our website, we may collect the following information:

Personal Information

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)

Device Information

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on site

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you regarding your order
• Provide customer support
• Improve our website and services
• Prevent fraud and ensure security
• Send updates and marketing communications (if you opt in)

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance — to process and fulfil your orders
• Legitimate interests — to improve our services, prevent fraud, and ensure website security
• Consent — for marketing communications, which you may withdraw at any time
• Legal obligation — where we are required to retain data to comply with applicable laws

Order Fulfilment

To complete your order, we may share necessary information with:

• Manufacturers
• Authorised distributors
• Courier and logistics partners

This ensures your order can be processed, dispatched and delivered efficiently. We only share the information required to fulfil your order.

Payments

Payments are processed securely through third-party providers. We do not store or have access to full payment details such as card numbers.

Cookies

We use cookies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can manage or disable cookies through your browser settings.

International Data Transfers

Some of the third-party services we use (such as analytics providers, payment processors, and marketing platforms) may process your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Data Retention

We retain your personal information only as long as necessary to:

• Complete transactions
• Comply with legal obligations
• Resolve disputes

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent for marketing communications at any time (via the unsubscribe link in any marketing email)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details below.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

Data Security

We take reasonable precautions to protect your personal information and ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

Third-Party Services

We may use third-party services such as:

• Payment processors
• Analytics providers
• Marketing platforms

These services have their own privacy policies governing how they use your data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Bencedesigns
Email: benm@bencedesigns.com
Business Phone: +44 20 3355 0694
Business Hours: Monday – Friday, 9:00am – 6:00pm (UK time)