Frequently Asked Questions
Frequently Asked Questions
Are your bikes new?
Yes. All products sold by Bencedesigns are brand new and supplied by authorised manufacturers or distributors.
Do you hold stock?
Products are shipped directly from supplier warehouses to ensure efficient delivery and full manufacturer support.
How long does delivery take?
Delivery typically takes:
- UK stock: 3–7 days
- EU stock: 5–10 days
Do your bikes include warranty?
Yes. All bikes include manufacturer warranty. Details vary by brand and are shown on product pages.
Who do I contact if there is a problem?
You can contact us directly and we will coordinate with the manufacturer.
Email: ben@bencedesigns.com
Do you offer returns?
Return policies vary by supplier. Please contact us before initiating a return so we can guide you through the correct process.
Do bikes arrive assembled?
Most bikes arrive partially assembled. Basic assembly such as handlebars or pedals may be required.
Can I track my order?
Yes. Tracking details are provided once your order is dispatched.